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  3. Work Orders: Basics
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Update a Work Order Status

Once you've created your work orders, they will be tagged as Open by default. Here’s how you can update a work order’s status to Pending Review, In Progress, On Hold and Complete.

Mobile
Desktop
  1. From the home screen, click into the Work Orders workspace. 
  2. Click into the work order that you want to update. 
  3. Press the Update Status buttonand select from Pending Review, In Progress, On Hold and Complete.
  4. Press Save .
  5. If you would like to add notes and additional images, click into the work order.
  6. Type your note in the Enter message fieldScreenshot 2024-12-08 at 11.36.27 AM.pngand click the Send button to attach it to the work order.
  7. You can also attach additional pictures by clicking on the Camera button Screenshot 2024-12-08 at 11.35.38 AM.pngnext to the messaging field.
  1. On the left-hand side, click into the Work Orders workspace. 
  2. Click into the work order that you want to update. 
  3. Press the Update Status buttonand select from Pending Review, In Progress, On Hold and Complete.
  4. Press Save .
  5. If you would like to add notes and additional images, click into the work order.
  6. Type your note in the Enter message fieldScreenshot 2024-12-08 at 11.32.51 AM.pngand click the Send button to attach it to the work order.
  7. You can also attach additional pictures by clicking on the Image buttonScreenshot 2024-12-08 at 11.31.55 AM.pngnext to the messaging field.