If you’re experiencing issues with the Coast platform, follow these troubleshooting steps to resolve common problems. Whether you’re using the web or mobile app, these steps can help you get back on track quickly.

Troubleshooting for Web

1. Refresh the Screen
   • Press the refresh button on your browser or use the shortcut keys:
   • Windows: Ctrl + R
   • Mac: Command + R
2. Perform a Hard Refresh
   • A hard refresh clears your browser’s cache for the page and reloads it. Use the following shortcuts:
   • Windows: Ctrl + Shift + R
   • Mac: Command + Shift + R
3. Check Browser Compatibility
   • Ensure you’re using a supported browser such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
   • Update your browser to the latest version.
4. Clear Browser Cache
   • Clear your browser’s cache to remove any stored data that might be causing issues:
   • Open your browser settings.
   • Navigate to the "Privacy & Security" section.
   • Select "Clear Browsing Data" and ensure “Cached Images and Files” is checked.
   • Click "Clear Data."
5. Verify Internet Connection
   • Ensure your device is connected to a stable internet connection. Try restarting your router or switching to another network.

Troubleshooting for Mobile

1. Force Quit the App
   • For iOS:
     • Swipe up from the bottom of the screen (or double-click the Home button on older devices).
     • Locate the Coast app and swipe it up to close.
   • For Android:
     • Open your device’s settings.
     • Navigate to “Apps” or “Application Manager.”
     • Select Coast and tap “Force Stop.”
2. Update the App
   • Check the App Store (iOS) or Google Play Store (Android) for updates to the Coast app.
   • Install the latest version if available.
3. Verify Internet Connection
   • Ensure your mobile device is connected to Wi-Fi or a cellular network with a strong signal.
4. Restart Your Device
   • Power off your phone completely, wait a few seconds, and turn it back on. This can resolve minor glitches.

Additional Support

If the issue persists after trying these steps, reach out to our support team at support@coastapp.com or our Support Chat with the following information:

• A description of the issue, including any error messages.
• The device and operating system you are using (e.g., Windows 11, iOS 16).
• The browser version (for web issues) or app version (for mobile issues).

Our team will be happy to assist you further!